Support - WhatsConvo

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Common Questions

Last updated: October 23, 2026 [r1.4]

Where can I download WhatsConvo?

WhatsConvo is available for iPhone and iPad on the App Store. Version 1.0.0 was released on October 23, 2026.

How do I import my WhatsApp chat?

First, export the individual or group conversation from WhatsApp. On iPhone:

  1. Go into the conversation you want to import.
  2. Tap the contact or group name at the top, then choose Export chat.
  3. If media is present, select With all media, With selected media…, or Without media.
  4. In the sharing options, choose Save to Files to save the exported ZIP.
  5. Open WhatsConvo, tap Import, and select that ZIP file.

See WhatsApp's official guide to exporting your chat history. These steps use a per-chat export, rather than an iCloud or Google Drive backup.

Can I import my chats from another platform?

Yes. Export your chat as a ZIP using the official chat export instructions, then transfer it to the iPhone or iPad where WhatsConvo is installed. Open WhatsConvo, tap Import, and select the ZIP.

Can I import multiple chats?

Yes. The free version supports up to three user-imported chats; bundled samples do not use these slots. The one-time Unlimited Chats purchase permanently removes that limit. WhatsConvo detects duplicates and only adds new messages.

Is my data safe?

Yes. All chat processing happens locally on your device, and WhatsConvo itself never transmits your imported chat data. Your device's standard backups (iCloud or computer backups) may include WhatsConvo's data like any other app. You can exclude it from iCloud Backup in Settings if you prefer. See our privacy policy for details.

How do I export my WhatsConvo data?

Open Settings and choose "Export My Data". WhatsConvo creates a local ZIP containing a structured JSON copy of your data and all available imported media, then lets you choose where to save or share it through iOS.

What does Unlimited Chats include?

Unlimited Chats is a permanent, one-time purchase that removes the three-chat import limit. Message search, media management, storage analytics, deduplication, Memory Lane, and local data export remain available without purchasing. WhatsConvo does not currently provide cloud backup or cloud sync.

How do I restore a purchase or request a refund?

Open Settings > Purchases & Access > Restore Purchases to restore an eligible purchase made with your Apple Account. You can also use Restore Purchases on the Unlimited Chats screen, opened by tapping the infinity badge. Apple processes payments and refund requests; see Apple's refund instructions to request a refund.

Does Unlimited Chats support Family Sharing?

Family Sharing is not enabled for the Unlimited Chats purchase.

Can I lock access to my imported chats?

Yes. In Settings, under Privacy, enable the authentication option shown for your device. WhatsConvo can use Face ID, Touch ID, or your device passcode through iOS. App lock is disabled by default. Set up device authentication in iOS Settings first if it is unavailable.

How can I get support?

Use our contact form. Do not email a real chat export, private conversation screenshot, or another person's media. Describe the issue with synthetic data where possible.