Support - WhatsConvo

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Common Questions

Last updated: September 14, 2026 [r1.1]

How do I import my WhatsApp backup?

In WhatsApp, open a chat, tap the menu, and select "Export Chat". Choose whether to include media, then open the resulting ZIP file with WhatsConvo. See WhatsApp's official guide to exporting your chat history for platform-specific steps.

Is my data safe?

Yes. All chat processing happens locally on your device, and WhatsConvo itself never transmits your imported chat data. Your device's standard backups (iCloud or computer backups) may include WhatsConvo's data like any other app — you can exclude it from backups in iOS Settings if you prefer. See our privacy policy for details.

Can I import multiple chats?

Yes. The free version supports up to three user-imported chats; bundled samples do not use these slots. The one-time Unlimited Chats purchase permanently removes that limit. WhatsConvo detects duplicates and only adds new messages.

How do I export my WhatsConvo data?

Open Settings and choose "Export My Data". WhatsConvo creates a local ZIP containing a structured JSON copy of your data and all available imported media, then lets you choose where to save or share it through iOS.

What does Unlimited Chats include?

Unlimited Chats is a permanent, one-time purchase that removes the three-chat import limit. Message search, media management, storage analytics, deduplication, Memory Lane, and local data export remain available without purchasing. WhatsConvo does not currently provide cloud backup or cloud sync.

How do I restore a purchase or request a refund?

Use "Restore Purchases" on the Unlimited Chats screen to restore an eligible purchase made with your Apple Account. Apple processes payments and refund requests; you can review purchases or request a refund through Apple's purchase-history and support services.

How can I get support?

Use the contact form above. Do not email a real chat export, private conversation screenshot, or another person's media. Describe the issue with synthetic data where possible.